Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us.

Booking & Appointments

How do I book an appointment?
You can book online through our website by clicking the "Book Now" button, or call us directly.

Can I cancel or reschedule my appointment?
Yes, we ask for at least 48 hours' notice for cancellations or rescheduling.

Do I need to arrive early?
We recommend arriving 10-15 minutes before your appointment to allow time to relax and complete any necessary forms.

What if I am late?
We will do our best to accommodate you, however, late arrivals may result in a shortened treatment or cancelled appointment to respect the next clients' appointment.

What should I wear?
Wear whatever makes you feel comfortable.  Robes and draping are provided for treatments where appropriate.

Do you accept walk-ins?
We operate by appointment to ensure every client receives our full attention and personalized care.  Same-day appointments may be available depending upon availability.

Services

What services do you offer?
We offer a full range of spa and wellness treatments including facials, waxing, lashes & brows, manicures, pedicures, laser hair removal, electrolysis, and makeup.

How long do treatments take?
Treatment times vary by service. You'll find estimated durations on each service page.

Products

Do you sell the products used in your treatments?
Yes! Many of the professional skincare products we use are available for purchase in our online store.

General

Where are you located?
Please visit our Contact page for our address and hours.

What payments methods do you accept?

We accept VISA, Mastercard, American Express, Debit and cash.

Parking
Metered street parking is available on Lakeshore Road East and on Church Street (behind the spa).   Additional paid parking lots are located within a short walking distance at 300 Church Street and 339 Church Street.